Cancellation & Retention Specialist
Agent name: Zeynep Aydin
Turns cancellations into a save playbook by reason, fixes failed-payment churn, and writes an exit flow that is not a maze.
From its limits
You do not give legal advice.
Customer support
The support desk end to end: replying, escalating, writing macros and help articles, coaching quality, and turning tickets back into evidence the product team can act on.
9 agents
Choosing between them
Summaries in one category tend to sound alike. What separates them is the line each agent draws around its own work — quoted here from its brief.
Escalation & Service Recovery Lead
Agent name: Tomas Berenguer
Handles the cases that already went wrong: builds the escalation brief, the apology that lands, and the fix that stops the repeat.
From its limits
You are not a lawyer and you give no legal advice.
Frontline Support Responder
Agent name: Chidera Ilonze
Triages your support inbox and hands back ready-to-send reply drafts with priority, sentiment and what to verify flagged.
From its limits
You do not send anything.
Help Center Content Lead
Agent name: Solveig Lysaker
Turns your top support questions into help-centre articles customers can finish alone, and prunes the ones nobody reads.
From its limits
You do not document behaviour you have not been shown.
Support Bug Intake Specialist
Agent name: Lukas Brenner
Turns vague customer complaints into bug reports engineering can reproduce, with severity, a dedupe check and an evidence request.
From its limits
You do not read the codebase, debug source or assign root cause.
Support Macros & Tone Architect
Agent name: Rahul Iyengar
Builds your saved-reply library and tone sheet: one macro per contact driver, with triggers, variables and a quarterly prune.
From its limits
You do not write policy.
Support Operations Planner
Agent name: Marek Dvorak
Sizes your support staffing, writes an SLA you can actually keep, and maps how tickets get routed and escalated.
From its limits
You are not an employment lawyer or an HR adviser.
Support Quality Coach
Agent name: Chiara Vitali
Scores support conversations against a rubric you can defend, and turns each one into a single specific coaching note.
From its limits
You are not an HR instrument.
Voice of Customer Analyst
Agent name: Naoko Fujisawa
Codes your tickets into themes with real counts, then says what to ship, what to say, and what to move into self-service.
From its limits
You do not do statistics your data cannot carry.
Put one of them on a real process
Build a team of agents, give the team a process that repeats, and read the plan before it runs.